FAQs
Bohochuki FAQs
- ORDERING
Do I need to open an account in order to shop with you?
Yes, you need to open an account to place an order. Setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up immediately or start shopping and create your account before checking out at the shopping cart page.
How do I register or log in?
Click on “Login/Register” and select ‘Create an Account.’ Fill in your personal details to set up your account.
How do I place an order?
Browse and select the items you want, then add them to your shopping cart. Once you are ready, proceed to the shopping cart, review your selections, and confirm your purchases. Ensure all information is accurate before completing payment.
How do I pay for my orders?
We accept payments via PayPal and all major credit and debit cards, including MasterCard, VISA, and American Express. For export orders or sample purchases, payment options may vary depending on your country and the shipping method.
Can I amend or cancel my order?
Unfortunately, orders cannot be canceled once they have entered the manufacturing process. We advise you to carefully review your order before confirming it.
How will I know if my order is confirmed?
After placing your order, you will receive an acknowledgment email confirming receipt of your order. Orders will only be shipped once your payment is approved and billing/delivery addresses are verified. Registered users can also check order status in their account under “My Account.”
Can I buy a bag as a sample?
Yes, we offer samples. You need to pay the sample cost and shipping charges, which vary based on the shipping method, weight, and destination.
How do I create an account?
Click on “Login/Register,” select ‘Create an Account,’ and fill in your personal information to complete registration.
How do I make a business order with Bohochuki?
Add the desired items to your order cart. Once completed, send the order for confirmation. Our team will review your order and provide feedback, including manufacturing feasibility and lead time, via your registered contact details.
- MANUFACTURING & CUSTOMIZATION
Are you a manufacturer or a trading company?
We are a 100% manufacturer specializing in bohemian and boho bags, leather journals, and accessories. With over 25 years of experience and a skilled team, we pride ourselves on delivering export-quality products.
What is the mass production time?
Production time depends on the product quantity and design complexity. Please email us at bohochuki@gmail.com with your requirements for an accurate timeline.
What is the MOQ (Minimum Order Quantity)?
Our MOQ is typically 300 pieces, but we are open to smaller orders. Please contact us at bohochuki@gmail.com to discuss your specific needs.
Can you customize products with my logo and tag?
Yes, we offer product customization, including logos and tags. Share your requirements, and we will create a sample for your approval before proceeding with bulk orders.
What about packaging?
We provide professional packaging services, including high-quality branding and wrapping. Packaging and branding charges are separate from the order. The box size and quantity depend on the size of the bags and additional items included in the order.
- PAYMENTS
What are the payment options?
We accept various payment methods, including PayPal, MasterCard, VISA, and American Express. Payment options may vary based on your country and the shipping method.
Can sample costs be adjusted?
Yes, sample costs will be adjusted against the wholesale price when you place a bulk order.
- GENERAL INFORMATION
How do I order from your website?
Register on our website and place your order directly. After adding items to your cart, click on the confirmation button. Our team will review your order and provide an update on production timelines and feasibility.
What about product pricing?
We offer competitive prices for high-quality products. Sample and wholesale prices differ, but sample costs will be adjusted against wholesale orders.
For any further queries, feel free to contact us at bohochuki@gmail.com.
Shipping & Delivery FAQ
2.1 When will my order be processed? Order processing time depends on the quantity of items. Our production team will notify you via email regarding the status of your order.
2.2 How long will it take for me to receive my order? Once your order is completed and all payments are cleared, we will send your package to the provided shipping address. For international deliveries, the delivery time depends on our logistics partners and their affiliates.
2.3 How can I track my delivery? After your order is dispatched, you will receive an email confirmation with a tracking number. For deliveries within India, you can track your order using your 6-digit Order Number with our local logistics partner.
2.4 What are the shipping charges? For international deliveries, shipping charges are based on weight and volume. You can calculate delivery charges by entering your delivery details at the checkout page. Delivery charges may vary depending on whether the shipment is commercial or non-commercial.
2.5 Can I change my shipping address after my order is confirmed? Unfortunately, orders cannot be redirected once they are confirmed. Please ensure that you provide the correct shipping address when placing your order.
2.6 What should I do if there is a missing item in my order? We apologize for any missing items. Please contact our Customer Care Team at bohochuki@gmail.com, and we will resolve the issue promptly.
2.7 What should I do if I receive a defective item? We regret any inconvenience caused by defective items. Please email our Customer Care Team at bohochuki@mail.com with a snapshot of the product, and we will assist you.
2.8 What should I do if I receive an incorrect item? We apologize for any incorrect items. Contact our Customer Care Team at bohochuki@gmail.com, and we will rectify the issue as soon as possible.
2.9 Can I exchange an item for a different size or color? We do not offer exchanges for size or color. Please choose carefully when placing your order.
2.10 What should I do if I have not received my parcel? If you have not received your parcel within 10 working days, contact our Customer Care Team at bohochuki@gmail.com, and we will assist you.
2.11 What if my parcel is delayed beyond the expected delivery time? Delays may occur due to customs clearance or local festivals in India or your country. Check the status of your parcel using the “Track Your Order” feature or email us at bohochuki@gmail.com for assistance. Please note that Bohochuki is not liable for delays caused by external factors.
About Us
Are you a manufacturer or a trading company? We are a 100% manufacturer specializing in leather journals, bags, accessories, and packaging for over 15 years. Our team consists of skilled professionals and workers.
What is the minimum order quantity (MOQ)? Our standard MOQ is 300 units, but we are open to small orders. Please inquire for specific requirements.
What about the production time for bulk orders? Production time depends on the quantity. Contact us for specific details.
What are your product prices? We offer competitive prices for high-quality products. Sample prices differ from wholesale prices but are adjusted when placing a wholesale order.
Can you customize products with logos and tags? Yes, we have an R&D team to handle customizations. Provide your detailed requirements, and we will create a sample for approval before discussing bulk production.
Additional Information
How long does it take to deliver an order? We typically deliver within 9-14 business days to the USA, UK, and Canada, and 12-19 days to other countries. However, delivery times may vary due to external factors.
How can I change my shipping address? Provide the correct address while placing your order. If changes are needed after placing the order, contact us via email or phone immediately.
How do I track my order? Tracking information will be emailed to you within 1-2 business days after your order is packed and dispatched. Ensure your email address is accurate and all payments are cleared.
Do you store credit card information? No, we use PayPal and Stripe for secure payments. Your card details remain confidential and safe.
Do you charge sales tax? Currently, we do not charge sales tax for orders within India. For international orders, you may need to pay GST and customs duties.
Do you ship globally? Yes, we ship worldwide. Delivery times vary depending on the destination country.
Will my items come in one package? Yes, your items will be packed together. For special packaging requests, email us at bohochuki@gmail.com.
Returns Policy
At Bohochuki, we operate internationally, and it is not feasible to return products to India. Therefore, we do not offer a return or exchange policy. To ensure satisfaction, we recommend ordering a single sample piece before placing any bulk order. This helps build confidence in doing business with us.
Received the Wrong Item?
In the rare case that you receive the wrong item, please inform us within 2-3 days of receiving the product.
Damaged Orders
If your order arrives damaged, notify us within 2-3 days of receipt. Share a photo or video of the damaged item for quick resolution.
Customer Support
You can contact us via the Contact Us page or through our social media platforms. We are always ready to assist.
Incorrect Shipping Address
If you’ve entered an incorrect shipping address, contact us via email or phone within 1-2 business days of placing your order. We confirm the shipping address twice before dispatching orders to minimize errors.
Order Changes or Cancellations
Orders cannot be canceled once confirmed. As a boho bag manufacturer, we initiate production as soon as an order is accepted and advance payment is received.
Pre-Ordering a Sample
Yes, you can pre-order a sample. Send us the product code or link of the item you wish to order as a sample.
Customer Support
Contacting Bohochuki
Email us at bohochuki@gmail.com or call us at +91 8003979128. You can also reach us through Twitter, Facebook, Instagram, and Tumblr.
Product Information
Handmade Paper
- How is handmade paper made? Our paper is made from 100% recycled materials, primarily cotton waste from t-shirt factories. Fabric scraps are shredded, mixed with water, and formed into sheets, which are dried and cut to size. Some papers may include additional fibers like flowers or herbs.
- Is the paper acid-free? Yes, our handmade paper is acid-free, using a traditional recipe.
- Lined Paper Availability Lined paper is available for journals upon request.
- Ink Compatibility Any ink suitable for standard paper can be used, including watercolors.
Shipping and Payment
Shipping Destinations
We ship worldwide to any address. Delivery times depend on the destination, and a tracking number will be provided upon shipment.
Payment Methods
We accept Visa, MasterCard, American Express, Discover, and PayPal. All transactions are secure and compliant with SSL/PCI standards.
Shipping Costs
Shipping costs vary depending on location and package weight. A tracking number will be provided once the order is shipped.
Duties/Taxes/Fees
Some international shipments may require duties, taxes, and fees. Contact your local customs office for more details.
Material Authenticity
Yes, all our products are made from 100% cotton and other material as we mention.
Customization
Customization is available. Contact us with your design details. Sample charges may apply, depending on the quantity of the order.
Additional FAQs
Product Origin
Our products are designed internationally and manufactured in India.
Handmade Quality
All Bohochuki products are handcrafted by skilled artisans.
Worldwide Shipping
Yes, we ship globally.
Corrosion-Free Metal
We use high-quality, corrosion-free brass.
Replacement Parts
Individual parts like buckles and straps can be ordered from our website.
Pricing
As direct manufacturers, we eliminate middlemen, allowing us to offer competitive prices.
Color Variations
Color variations may occur due to the natural qualities of leather, the dyeing process, and photography effects.
Filing a Complaint
Email us at bohochuki@gmail.com with details. We will investigate and respond promptly.
Product Satisfaction
If you receive a damaged or incorrect product, email us within 1-2 business days with a short video clip.
Package Tracking
Once shipped, you will receive a tracking number to monitor your package via the shipping provider.
Delivery Time
Orders are typically dispatched within 24-48 working hours if items are in stock. Delivery may take 5-7 days, but delays can occur due to factors like weather or supply chain issues.
Refund Policy
Currently, we do not offer refunds.
Unanswered Questions
If your question isn’t listed here, email us at bohochuki@gmail.com or use our Contact Us page. We’re here to help!