Shipping Policy

1. Shipping Around the Globe

At Bohochukis, we’re passionate about connecting with fashion enthusiasts worldwide. Our handcrafted bags are designed to inspire confidence and self-expression, no matter where you are. To make that happen, we’ve partnered with top-tier international couriers like DHL, FedEx, and UPS, ensuring your Bohochuki arrives safely and swiftly.

• Key Regions We Ship To:
  • North America: USA, Canada, Mexico
  • South America: Brazil, Argentina, Chile, and more
  • Europe: UK, Ireland, Germany, France, Spain, Italy, Netherlands, Belgium, Switzerland, Austria, Portugal, Greece, and many more
  • Asia: Japan, South Korea, Singapore, Hong Kong, UAE, Israel, etc.
  • Australia and New Zealand
  • Africa: Select countries (contact us for details)
• Navigating Customs and Duties:
  • We understand that international shipping can sometimes involve customs duties and taxes. These charges are determined by your country’s customs authorities and are the responsibility of the customer. To help you estimate these costs, we recommend checking with your local customs office or using online duty calculators.
  • Providing Accurate Information: Accurate shipping and contact information is crucial for smooth customs clearance. Please double-check your details during checkout to avoid any unnecessary delays.
• Shipping to Remote Locations:
  • We go the extra mile to reach even the most remote corners of the globe. However, shipping to remote areas or islands may require additional time and costs. We believe everyone deserves a Bohochuki, so we’ll do our best to provide you with a personalized shipping quote and estimated delivery timeframe if you reside in a remote location.
• Special Considerations:
  • Military Addresses: We’re happy to ship to APO/FPO addresses. Please note that delivery times to military addresses may vary depending on location and operational conditions.
  • P.O. Boxes: Due to courier restrictions, we’re unable to ship to P.O. boxes. Please provide a valid street address for all deliveries.

2. Understanding Delivery Timeframes

We know you’re eager to receive your Bohochuki, and we’re committed to getting it to you as quickly as possible. To help you plan, we provide estimated delivery timeframes on each product page and during checkout. However, it’s important to remember that these are estimates, and actual delivery times may vary due to factors beyond our control.

• Order Processing Time: This includes the time it takes for us to:
  • Verify your order and payment details
  • Handcraft and personalize your Bohochuki (if applicable)
  • Carefully package your order for safe transit
  • Hand it off to the courier

Most orders are processed within 1-2 business days, but please allow extra time for personalized or made-to-order items, especially during peak seasons or promotional periods.

• Shipping Time: This refers to the time it takes for the courier to transport your package from our facility to your destination country. This can vary depending on:
  • The distance between our location and yours
  • The shipping service you select (express or standard)
  • Any unforeseen delays, such as weather conditions, customs clearance procedures, or disruptions in the courier’s network
• Customs Clearance: For international orders, customs clearance procedures in your country can sometimes cause unexpected delays. We’ll do our best to provide all necessary documentation to expedite the process, but please be aware that this is outside our direct control.
• Unexpected Delays: While we strive for timely deliveries, occasional delays can occur due to unforeseen circumstances such as severe weather, natural disasters, political unrest, or disruptions in the global supply chain. We appreciate your understanding and patience in such situations.

3. Shipping Options and Costs

• Express Shipping: To ensure your Bohochuki arrives in a timely manner, we offer express shipping on all orders. Express shipping typically takes 2-5 business days for major international destinations. This service is perfect for those who need their Bohochuki quickly or for special occasions.
• Standard Shipping: For those who are not in a rush and prefer a more economical option, we may offer standard shipping. Standard shipping usually takes 7-14 business days, depending on the destination.
• Calculating Shipping Costs: Shipping costs are calculated at checkout and are based on a combination of factors:
  • The weight and dimensions of your order
  • The destination country
  • The shipping service selected (express or standard)
  • Any applicable taxes or duties
• Free Shipping Promotions: We often run special offers and promotions that include free shipping on qualifying orders. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals and grab those savings!
• Insurance and Tracking: For your peace of mind, all Bohochuki shipments are insured against loss or damage during transit. You’ll also receive a tracking number to monitor your package’s progress every step of the way.

4. Ensuring a Smooth and Secure Delivery

• Accurate Shipping Address: To prevent any delivery hiccups, please double-check that your shipping address is entered correctly and completely during checkout. This includes:
  • Your full name
  • Street address
  • Apartment/unit number (if applicable)
  • City, state/province
  • Zip code/postal code
  • Country

Please note that we cannot ship to P.O. boxes due to courier restrictions.

• Contact Information: Provide a valid phone number and email address so that we and the courier can easily contact you if there are any questions or concerns about your delivery. This helps to avoid unnecessary delays and ensures that you receive your Bohochuki as soon as possible.
• Delivery Instructions: If you have special delivery instructions, such as leaving the package with a neighbor or in a safe location, please include these in the “Order Notes” section during checkout. We’ll do our best to accommodate your request, but please note that we cannot guarantee that the courier will be able to follow all instructions.
• Signature on Delivery: For added security, some orders may require a signature upon delivery. If you’re unavailable to sign for the package, the courier may leave a delivery attempt notice, and you can arrange for redelivery or pickup at a local depot.

5. Order Tracking and Customer Support

• Tracking Your Order: Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number. You can use this number to track your package’s progress on the courier’s website or through our order tracking page. This allows you to stay informed about the whereabouts of your Bohochuki and anticipate its arrival.
• Order Status Updates: We’ll keep you in the loop about the status of your order through email notifications. You’ll receive updates when your order is processed, shipped, and out for delivery. You can also log in to your account on our website to view your order history and track its progress.
• Proactive Communication: If we anticipate any delays in processing or shipping your order, we’ll notify you promptly and provide an updated estimated delivery timeframe. We believe in transparency and open communication, so you can rest assured that you’ll be kept informed every step of the way.
• Dedicated Customer Support: If you have any questions or concerns about your order or shipping, our friendly customer support team is always ready to assist you. You can reach us through the “Contact Us” page on our website, by replying to your order confirmation email, or by calling our customer support hotline during business hours.
• Feedback and Improvement: We value your feedback and are always looking for ways to improve our shipping processes. If you have any suggestions or comments regarding your shipping experience, please don’t hesitate to share them with us.

• Shipping Options: If Bohochuki offers standard shipping as an option, include that information and explain the differences between standard and express shipping. Clearly outline the benefits of each option to help customers make informed decisions.
• Packaging: If Bohochuki uses unique or sustainable packaging, highlight that in the policy. Customers appreciate eco-conscious practices, and showcasing your commitment to sustainability can enhance their brand perception.
• Loyalty Programs: If Bohochuki has a loyalty program with shipping benefits, such as free shipping or expedited processing for members, be sure to mention that. This can incentivize customers to join your loyalty program and enjoy exclusive perks.
• Returns and Exchanges: Briefly mention your return and exchange policy in the shipping policy, and provide a link to the full policy page. This helps to address any concerns customers may have about returning or exchanging items, ensuring a hassle-free shopping experience.